Refund policy

Refund & Return Policy

Last Updated: June 1, 2026

At Velvats, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days from the date of receiving your order to request a return.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
You must provide proof of purchase or your order number.

How to Request a Return

To initiate a return, please contact us at:

Email: support@velvats.com

Please include:

Your order number
The reason for your return
Photos of the item (if damaged or defective)

Once your request is reviewed and approved, we will provide instructions for returning your item.

Items returned without prior authorization may not be accepted.

Return Address

Returns should only be sent to the return address provided by our support team after your return request has been approved.

Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive:

A damaged item
A defective item
An incorrect product

We will review the case and provide a replacement or refund where appropriate.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Downloadable digital products
Personalized or custom-made products
Items damaged due to misuse
Products returned without original packaging

Exchanges

If you wish to exchange an item, please contact our support team.

The fastest method is usually to return the original item (if eligible) and place a new order.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.

Returned items must remain unused, in original condition, and in original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to your original payment method.
Refunds are typically processed within 10 business days.
Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

support@velvats.com

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Velvats LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States