Shipping policy
Shipping Policy
Last Updated: June 1, 2026
Thank you for shopping with Velvats. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after being placed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
While most orders are processed within 1–3 business days, please allow up to 4 business days during periods of high demand.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours after shipment for the tracking information to become available.
Estimated Shipping Times
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–12 Business Days |
| United Kingdom | 6–12 Business Days |
| Canada | 8–14 Business Days |
| Australia | 8–12 Business Days |
| New Zealand | 8–12 Business Days |
| Europe | 8–16 Business Days |
| Rest of World | 10–20 Business Days |
Please note:
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Delivery times do not include our 1–3 business day processing period.
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Shipping times are estimates and not guaranteed.
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Customs clearance may cause additional delays.
Possible Shipping Delays
Occasionally, shipping may take longer than expected due to circumstances beyond our control, including:
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Weather conditions
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Customs inspections
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Public holidays
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Carrier disruptions or delays
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High seasonal demand
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Incorrect shipping information
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Large or bulky shipments
If your order experiences an unexpected delay, our support team will do its best to keep you informed.
Tracking Your Order
After your order has shipped, you will receive an email containing your tracking number and tracking link.
Please allow 1–4 business days for tracking information to update after shipment.
In rare cases, tracking updates may be delayed while your package is still in transit.
Multiple Shipments
For logistical reasons, products purchased in the same order may occasionally be shipped separately.
If this occurs, you will receive separate tracking information for each shipment.
International Taxes & Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by your local customs authority.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Velvats does not collect or control these charges and cannot estimate their amount.
For additional information, please contact your local customs office.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately at:
While we will do our best to assist, we cannot guarantee address changes once an order has entered processing or shipment.
Velvats is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact our support team.
We will work directly with the shipping carrier to investigate and assist in resolving the issue whenever possible.
Returns & Refunds
For information regarding returns, refunds, and exchanges, please review our Refund Policy.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Velvats LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@velvats.com
Phone: +1 (205) 839-2758
Website: www.velvats.com